Troubleshooting with the Swirl
-
The carafe is waterproof and dishwasher safe. If you see remnants of scale after regular hand/dishwasher use, don't fret! Add one teaspoon of Citric Acid to the carafe and fill with warm water. Place on Mayu swirl base and let it spin until you see no trace of scale on the carafe walls. Empty the...
-
Should the base be making a noise?
We‘ve worked really hard on making The Swirl as quiet as possible. While operating, the motor inside can make an audible sound. However, if your Swirl is making a noise that you feel uncertain about, feel free to send us a record of your Swirl working to contact@mayuwater.com, so that we may help.